Order & Shipping Policy

No minimum order amount.

Orders over $250.00 qualify for free delivery within the Rocketline truck route areas.

Orders under $250.00 are subject to a $25.00 service charge within the Rocketline truck route areas.

No service charge on pick-up orders.

Rocketline truck route areas include:

  • Ajax
  • Aurora
  • Brampton
  • Downsview
  • Etobicoke
  • Markham
  • Milton
  • Mississauga
  • Newmarket
  • North York
  • Pickering
  • Rexdale
  • Richmond Hill
  • Scarborough
  • Thornhill
  • Toronto
  • Vaughan
  • Whitby
  • Woodbridge

Residential houses, and downtown Toronto are not included within our free delivery truck route areas.

Please contact our customer service team for shipping information to locations outside of our truck route areas.

Payment Options

Terms of sale: C.O.D., or Net 30 Days OAC on your Rocketline account

Click here to complete a credit application

Rocketline accepts the following methods of payment:

  • Personal or Company cheques
  • Visa
  • MasterCard
  • American Express
  • Electronic Funds Transfer (EFT)

Return Policy

30 Day Satisfaction Guarantee

If you are not completely satisfied, return any product for refund or credit within 30 days.

Products must be in original packaging, and in re-sellable condition.

Exceptions:

  • Tools and Machinery are handled on an individual basis.
  • Special Order and Custom made items are non-returnable.

Please contact our customer service department for more details and a Return Authorization Number prior to return.

Liability Disclaimer

Rocketline shall under no circumstances be liable for any consequential damage, losses, or expense including administration and labour costs, and/or loss of products arising in connection with the use of, inability to use, or failure to receive products by required date for any purpose whatsoever.

Rocketline makes no warranty as to the fitness of equipment, and/or products, for particular purposes.

Website Disclaimer

Rocketline has taken every precaution to ensure accuracy in the preparation of this website. However, all product information, as well as terms and conditions within are subject to change without notice and are provided “as is”. Some images may be included for representation purpose only.